CUSTOMER SUPPORT POLICY – ANGEL JEWELLERY

At Angel Jewellery, we are committed to providing timely and transparent customer support.

SUPPORT CHANNELS

Customers can contact us through WhatsApp or phone call only.

We do not provide support through personal messages or third-party platforms.

SUPPORT HOURS

Customer support is available from 11:00 AM to 7:00 PM, Tuesday to Sunday. Mondays closed.

ORDER-RELATED SUPPORT

For any order-related queries such as order status, shipping updates, or delivery information, customers must provide their order number while contacting support.

DAMAGED OR WRONG PRODUCT SUPPORT

In case of a damaged or incorrect product, customers must contact us within 24 hours of delivery.

A clear and complete unboxing video is mandatory for verification.

Without an unboxing video, support requests will not be accepted.

NON-SUPPORTED REQUESTS

We do not provide support for:

• Order cancellation after confirmation

• Return, exchange or refund requests

• Product usage after delivery

• Delays caused by courier partners or unforeseen circumstances

RESPONSE TIME

We aim to respond to all customer queries within 24–48 working hours.

By placing an order with Angel Jewellery, you agree to this Customer Support Policy.